Customer service

Since we try at best to meet our customers the needs, we are completely at your disposal. We are committed to provide a rapid response to your question, in an efficient manner and to solve together the problems that you might encounter in order to do our best to satisfy you.

Our customer service is available to help and advice you by email at : contact@urology-solution.com

Our team will do everything possible to answer in the best delay.

You can also write to us at the following address:
In Advance Medical Technology
Service Client
16 rue Thomas Edison
57070 METZ

Don't hesitate on contact us if you have any question about our products, about your order or your payment. 
Don't hesitate as well to write to us to share your recommendations because we are in constant search for improvement in order to meet at best our customers needs.

After-sale Service

You have a cooling-off period of 14 days as of receipt of the package to return your product if you have changed your mind or if it doesn't bring you whole satisfaction, then you have to pay the shipping costs.
As we received the product we will refund the price of the concerned product. This product be new, disused in its original packaging and sealed with an indication of the reason for return written on plain paper. 
Your return has to be send at to the following address : 
In Advance Medical Technology
16 rue Thomas Edison
57070 METZ

Contact-us as quickly if you have a problem with your order received : incomplete order, non compliant, package not received within 96 hours after receiving the order confirmation by e-mail.